If you've passed the technical check for live webcasts but you're still having problems, here are some solutions to common problems. Turn off your pop-up blocker if the solutions do not appear when you click them.

Problem: Registration | Connection | Audio | Video | MacIntosh Registration I've already registered but I'm being asked to register again. [ Solution ] When I try to register I'm told that this is a "closed event." [ Solution ]   Connection problems Nothing happens when I click on "Go to the Event." [ Solution : Turn off any pop-up window blocker software or settings ] When I try to connect, I receive a message that the webcast isn't currently running. [ Solution ] I'm stuck on a screen that says "Loading ... please wait." [ Solution ] I can see the RealPlayer but no video plays and I hear no audio. [ Solution ] An alert message pops up saying that the file cannot be found or I'm receiving a "Cannot Connect" error when I try to play the video/audio. [ Solution ] I can see the RealPlayer but it's stuck on a green strip that says "Loading." [ Solution ] I'm receiving a "Connection to server has timed out" error. [ Solution ]   Audio I can see the RealPlayer but no video plays and I hear no audio. [ Solution ] An alert message pops up saying that the file cannot be found or I'm receiving a "Cannot Connect" error when I try to play the video/audio. [ Solution ] I can see the RealPlayer but it's stuck on a green strip that says "Loading." [ Solution ] I can't hear any audio. [ Solution ] The audio cuts in and out. [ Solution ] The audio sounds distorted/fuzzy. [ Solution ]   Video I can see the RealPlayer but no video plays and I hear no audio. [ Solution ] An alert message pops up saying that the file cannot be found or I'm receiving a "Cannot Connect" error when I try to play the video/audio. [ Solution ] I can see the RealPlayer but it's stuck on a green strip that says "Loading." [ Solution ] The video looks blocky and is not smooth. [ Solution ] "Ghosts" appear in the video. [ Solution ] Video is distorted or will not play. [ Solution ] I use dual mointors and I can't see video in my secondary monitor. Solution: If you use dual monitors, please use the primary monitor for viewing the video.   Mac Users I'm using a MacIntosh computer and running into problems. [ Solution ]

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